Lead Management Appointment Specialist Inbound Only No Cold Calling
Full Time • Lexington
Replies within 24 hours
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
$18–$25/hr + Performance Bonuses
Full-Time | Monday–Friday | 8:30–5:00
No Nights | No Weekends | No Cold Calling
Full-Time | Monday–Friday | 8:30–5:00
No Nights | No Weekends | No Cold Calling
We are looking for a sharp, reliable, people-person to run our inbound leads and appointment scheduling.
This is one of the most important positions in our company.
You are the person who makes sure customers get taken care of and appointments get scheduled.
You are the person who makes sure customers get taken care of and appointments get scheduled.
If you are organized, outgoing, and good on the phone, you can do very well here.
This is NOT an office manager job.
This is NOT a receptionist job.
This is NOT a receptionist job.
This is a lead management and appointment-setting role where your job is to:
Answer calls. Respond to leads. Build trust. Set appointments. Keep things organized.
That’s the mission.
We are a stable, growing local company with steady inbound leads year-round.
People contact us first — there is no cold calling.
We will train you on insulation and our systems.
We hire for attitude and ability, not resumes.
What a Typical Day Looks Like
- Answer incoming homeowner calls
- Respond to online inquiries quickly
- Schedule appointments for our sales team
- Follow up with unscheduled leads
- Revisit past estimates
- Keep the CRM clean and organized
- Make sure no lead gets ignored
You will stay busy. The day moves fast.
This Job Is Ideal If You:
- Enjoy talking to people
- Are confident on the phone
- Communicate clearly and naturally
- Stay organized without being told
- Learn quickly
- Like staying productive
- Take ownership of your work
- Show up consistently and on time
You do NOT need insulation experience.
You do NOT need prior CRM experience.
We will train the right person.
This Job Is NOT For Someone Who:
- Dislikes being on the phone
- Needs constant supervision
- Misses details
- Lets things fall through the cracks
- Wants a slow office job
- Gets overwhelmed easily
If you are the type of person who says "I'll call them back later," this probably isn't the right role.
Requirements
- Professional phone presence
- Strong communication skills
- Basic computer skills
- Reliable transportation
- Dependable attendance
- Ability to learn new systems
Compensation
-
$18–$25 per hour
-
Performance bonuses
- Weekly pay
- Paid training
- Paid time off
- Stable weekday schedule
High performers in this role earn more through bonuses.
About Our Company
We are a locally owned, veteran-owned insulation company serving Central Kentucky.
We are a small team that works hard, treats people right, and takes pride in what we do.
This is a stable, long-term position with room to grow.
If you want a job where your work matters and you are trusted to do it right, you’ll fit in well here.
Application Instructions
To ensure a fair hiring process:
All communication must stay within the application platform.
Please do not call or visit the office regarding this position.
Qualified candidates will be contacted promptly.
Compensation: $18.00 - $25.00 per hour
At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.
(if you already have a resume on Indeed)
Or apply here.
Team that feels like family
Great benefits + pay
Career growth opportunities